User Data Deletion

At Omnelio, we respect your right to control your personal data. Users may request the deletion of personal information collected through our services, including WhatsApp API, call center solutions, and other platforms.

1. How to Request Data Deletion

Send a request via email to contact@omnelio.com
Include your registered email address or phone number used with our services for identity verification
Requests may also be submitted through our customer support platform, if available

2. Data That Can Be Deleted

Personal contact information (name, email address, phone number)
Chat history and message content from WhatsApp or call center interactions
Account-related preferences and configuration settings

3. Timeframe

We aim to process valid data deletion requests within 30 days of receipt. Certain data may remain temporarily in secure backups for legal or operational purposes but will be permanently removed in accordance with our data retention policies.

4. Confirmation

Once your data deletion request has been completed, a confirmation email will be sent to the email address associated with your account.

5. Questions or Concerns

If you have any questions regarding your personal data or this deletion process, please contact us:

Email: contact@omnelio.com
Phone: +212 699 421 414